Returns, Refunds & Complaints

How to raise a return or complaint

1. Find your order number. It is in the order confirmation we send you on WhatsApp.
2. Contact us within 48 hours of delivery on WhatsApp or by phone at +91 73648 42111. Share:
   • your order number
   • what's wrong (damaged, wrong item, missing item, quality issue)
   • clear photos of the pack, its label and the outer box — an unboxing video helps a lot for damaged or missing items
3. We reply within 48 hours with the next step, usually a replacement or a refund.

What we replace or refund

• A pack that is torn, crushed open, leaking or shows signs of tampering on arrival
• The wrong flavour or the wrong size
• Items missing from your order
• A quality problem — stale or rancid nuts, or anything that shouldn't be in the pack
• A pack that is past its best-before date when it reaches you

What we can't take back

• Opened packs returned for taste or preference. For food safety, returned food can't be resold, so we only replace or refund for the problems listed above.
• Change of mind once the order has been dispatched
• Problems reported more than 48 hours after delivery
• Damage from storage after delivery (heat, moisture, an open pack left out)

How we resolve it

• Replacement or refund. For an approved claim we send a fresh replacement of the affected item at no cost, or refund it in full — you choose, subject to stock.
• No return trip needed, usually. Photos are normally enough. If we do need the product back, we arrange the pickup at our cost.
• Refund timing. Refunds go back to the original payment method (UPI, card or net banking via Razorpay) within 5–7 working days of approval. Your bank may take a little longer to show it.

Cancelling an order

You can cancel any time before we dispatch it — message us your order number and we'll refund you in full. Once an order has shipped it can't be cancelled, but everything above still applies if something is wrong with it.

Orders placed on Amazon

Mirai Nuts bought through our Amazon store follow Amazon's return process — please raise those from Your Orders on Amazon.

Complaints and grievance redressal

If you're unhappy with an order, a delivery or how we handled a request, tell us. We acknowledge every complaint within 48 hours and resolve it within one month at the latest, as required by the Consumer Protection (E-Commerce) Rules, 2020 — most are settled within a few days.

See also our Privacy Policy.